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JACKSONVILLE, Fla.  — Brightway Insurance is recruiting top talent for its next instructor-led training class slated to begin Monday, March 5. The extensive training program prepares new Insurance Service Center Customer Service Representatives to provide industry leading service to customers and franchisees. New hires are trained to work in Brightway’s Service Center at 3733 University Blvd. West in Jacksonville as the first step in their insurance careers.

“Our model provides comprehensive business support to our franchisees,” said Michael Miller, chairman and co-founder, Brightway. “We’re recruiting for people who want prosperous insurance careers with us. The first step in their journey will be supporting the customer service needs of our 153 stores in 19 states.”
Miller added, “We have a culture of empowerment and a long history of promoting from within. Starting with Brightway in Customer Service is a great way to start your career.” 

Brightway trains representatives on handling customer calls and guides new hires through the licensure process. Additionally, the company covers the licensure fee for new hires, so they are licensed insurance professionals ready to hit the ground running once they complete the course.

The three-phase program includes five weeks of training, one week of licensing and three weeks of nesting, where representatives take calls with assistance from seasoned team members. The company seeks people who live its Core Values of Smart, Accountable and Trustworthy and who are interested in learning about insurance and building a prosperous insurance career with Brightway.

Brightway employs more than 230 insurance professionals in Jacksonville delivering world-class customer service, carrier relationships, marketing, accounting and technology support, which frees up Brightway’s agents to grow their businesses through new business sales.  

In addition to joining a growing company with a strong financial future, employees enjoy:

Candidates who want to learn more about joining Brightway can find information about career opportunities and how to apply online by visiting the Bright Careers page on

About Brightway Insurance
Brightway Insurance is a national property/casualty insurance retailer selling through a network of franchised independent stores throughout the country. With more than $502 million in annualized written premium, the company is one of the largest property and casualty agencies in the United States.

The Jacksonville-based company began franchising operations in 2008 and has since grown to more than 700 people in 19 states serving customers in all 50 states. Forbes has recognized the company as America’s No. 1 Franchise to Buy. Florida Trend and the Jacksonville Business Journalalso recognized Brightway for being one of the largest privately held companies in Florida and for overall sales revenue growth from 2014-2016, respectively. People wishing to learn more about franchise ownership with Brightway may visit and find Brightway on LinkedIn. Consumers seeking a better insurance buying experience may visit and find Brightway on Facebook.

For media inquiries, please contact Don Foley at 904-490-8649